September 2, 2014
Dear Goodwill Customers:
In July, Goodwill Industries International (GII) announced that some Goodwill® member store locations may have been affected by a data security issue. These Goodwills were using a common third-party vendor for payment processing. Since then, based on a third-party investigation and work with federal law enforcement agencies, it was determined that Goodwill Industries of Northwest North Carolina* stores were not impacted and our customers should feel assured that their payment card information is not affected by this issue.
The affected Goodwill members took immediate action to ensure the malware found on their third-party vendor’s systems no longer presents a threat to individuals shopping at their Goodwill stores.
Our primary concern is for the people we serve —- our community, our shoppers and our donors — and we are committed to ensuring that your information is safe and secure. If you have any questions or would like more information, please call toll-free at 1-800-GOODWILL. Staff dedicated to this issue will be available to answer your questions 9 a.m.-9 p.m. on Saturdays; 10 a.m.-7 p.m. on Sundays; and 9 a.m.-9 p.m. on Mondays-Fridays Eastern time.
Thank you for your support of Goodwill.
*Goodwill is comprised of a network of 165 independent, community-based Goodwill members. A list of the affected Goodwill store locations is available at www.goodwill.org/payment-card-notice. As stated above, Goodwill Industries of Northwest North Carolina, which operates 43 stores in a 31-county territory in the northwest third of the state, is not affected by this data security issue.
A significant portion of the funding for our programs comes from sales of donated items in our retail stores. Merchandise for our stores is provided through the generous donations of clothing and household items from the community. These donations are critical to our mission. By donating to Goodwill or shopping in our stores, you are helping to support workforce development programs that serve over 40,000 people in northwest N.C. each year.
To calculate the impact of your donations on the lives of people in our community, visit donate.goodwill.org.
Keep up with what we are doing in the communities we serve. Sign up for our monthly newsletter.