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Important Notice for Goodwill Industries of Northwest North Carolina customers and stakeholders:

Goodwill Industries International is a membership organization comprised of 165 independent Goodwill headquarters. Goodwill Industries International was contacted on July 18 by a payment card industry fraud investigative unit and federal authorities informing them that select U.S. Goodwill store locations may have been the victims of possible theft of payment card numbers. Investigators are currently reviewing available information. 

We have not uncovered any data breach at Goodwill Industries of Northwest North Carolina (GINWNC). We take the data of our customers seriously and our number one concern is the well-being of our community. We are consistently evaluating and monitoring our data systems and if a compromise is identified, we will take all appropriate action to inform our community, our stakeholders and the appropriate authorities. 

North Carolina has not been identified as an area with suspicious activity; however, leadership at GINWNC has chosen to alert customers proactively, so that they can be alert for any suspicious activity. Customers should contact their credit card company or financial institution to report fraudulent charges or any other suspicious activity.

Goodwill Industries International is working with industry contacts and the federal authorities on the investigation. We at GINWNC will remain appraised of the situation and will work diligently with Goodwill Industries International and other Goodwill organizations around the country to help resolve any issue or problem that is identified.

The entire Goodwill family takes customer security seriously so if you have any concerns pertaining to this, please call the Goodwill Industries International customer service line at 800-GOODWILL. There is a customer service team dedicated to addressing concerns about this issue. 

Thank you for your support of Goodwill.

Media inquiries: 

Jaymie Eichorn
VP Marketing

A significant portion of the funding for our programs comes from sales of donated items in our retail stores. Merchandise for our stores is provided through the generous donations of clothing and household items from the community. These donations are critical to our mission. By donating to Goodwill or shopping in our stores, you are helping to support workforce development programs that serve over 40,000 people in northwest N.C. each year.

To calculate the impact of your donations on the lives of people in our community, visit

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